Privacy Policy
This Privacy Policy explains how OENGINES GAMES LLP ("Oengines", "we", "us", or "our") collects, uses, stores, shares, and protects information when you use our websites, mobile applications, games, support channels, marketing pages, and other services that link to this policy (collectively, the "Services").
Our Services include websites available at https://www.oengines.com/, Android apps distributed through Google Play, iOS apps distributed through the Apple App Store, games, and related online services. If you do not agree with this policy, please do not use the Services.
App store and platform disclosures: This policy is intended to support Google Play Console Data safety disclosures, Apple App Store privacy labels and App Tracking Transparency disclosures, Meta/Facebook app review requirements, Google Sign-In, Sign in with Apple, advertising and monetization disclosures, and account/data deletion requests. It also describes privacy practices relevant to GDPR, CCPA/CPRA, COPPA, India's Information Technology Act, applicable IT Rules, and India's Digital Personal Data Protection Act, 2023 ("DPDP Act"). The disclosures in each store listing must match the actual SDKs, permissions, and features used by each individual app.
1. App and Developer Information
This Privacy Policy is provided by OENGINES GAMES LLP, the developer, service provider, and operator of websites, mobile apps, games, and related services that link to this policy. Our website is https://www.oengines.com/.
This policy applies to Oengines-owned apps and games published on Google Play, the Apple App Store, and other app stores when those apps link to this policy. For white label, client-owned, or reseller projects, the publisher shown in the app store or service may be the client, and that client is responsible for its own privacy policy and store declarations unless a separate written agreement says otherwise.
2. Personal Data and Personal Information
In this policy, "personal data" and "personal information" mean information that identifies, relates to, describes, can reasonably be linked with, or can be used to identify an individual, household, or device, depending on the law that applies. This may include direct identifiers such as name and email address, and indirect identifiers such as user ID, device ID, advertising ID, IP address, app activity, purchase history, crash logs, analytics events, or approximate location.
3. Information We Collect
The information we collect depends on the Service you use, the features enabled in that Service, the permissions you grant, and the app store or platform used to access it.
Information you provide
- Name, email address, phone number, company name, and other contact details when you contact us, submit a form, request support, apply for a job, or create an account.
- Account information such as username, display name, profile image, password or authentication token, game profile, app settings, support messages, and screenshots you send to us.
- Payment, purchase, subscription, and invoice-related information when you buy services, in-app purchases, subscriptions, or paid content. Payment card details are handled by payment processors, app stores, or platform billing providers and are not stored directly by us unless clearly stated in a specific Service.
- Content you choose to upload or share through a Service, such as messages, game activity, profile content, feedback, bug reports, and attachments.
Information collected automatically
- Device and app information such as device model, operating system, app version, language, country/region, screen size, crash logs, diagnostics, performance data, and identifiers such as advertising IDs, app instance IDs, push notification tokens, or device identifiers where permitted.
- Usage and gameplay information such as pages viewed, buttons clicked, game sessions, level progress, scores, rewards, purchases, ad impressions, referral source, IP address, approximate location derived from IP address, and timestamps.
- Cookies, pixels, SDKs, and similar technologies used to keep our website working, remember preferences, measure analytics, prevent fraud, and support advertising or remarketing where allowed.
Information from third parties
- Login providers such as Facebook, Google, Apple, or similar services, when you choose to sign in with them. We receive only the information authorized by you and made available by that provider, such as name, email address, profile ID, and profile picture.
- Freelancer marketplaces, business platforms, social platforms, email providers, messaging tools, payment processors, and client communication channels when you contact us, hire us, invite us to a project, or engage with our services through those platforms.
- App stores, payment processors, ad networks, analytics providers, fraud prevention providers, and service providers that help us operate, monetize, secure, and improve the Services.
Sensitive information and permissions
We do not intentionally collect sensitive personal information unless a specific Service clearly asks for it and you provide consent or the information is required by law. Sensitive information may include precise location, health data, financial account details, biometric data, government identifiers, racial or ethnic origin, religious beliefs, or similar protected categories.
Some apps may request device permissions such as notifications, camera, photos/media, microphone, contacts, storage, Bluetooth, or location. We request permissions only when needed for a feature, and you can usually disable permissions from your device settings. The exact permissions used by an app are shown in the app store listing and in your device permission controls.
4. How We Use Information
- To provide, operate, maintain, and improve the Services.
- To create accounts, authenticate users, save progress, enable multiplayer or social features, process transactions, deliver purchases, and provide support.
- To evaluate, quote, contract, plan, develop, test, deliver, maintain, and support software, games, mobile apps, websites, APIs, backend systems, and related client projects.
- To respond to inquiries, service requests, job applications, bug reports, and complaints.
- To analyze app performance, usage, crashes, diagnostics, and user experience.
- To show advertising, measure ad performance, prevent ad fraud, and support monetization features such as rewarded ads, subscriptions, in-app purchases, and promotions.
- To personalize content, recommendations, offers, or ads where allowed by law and platform rules.
- To detect, prevent, and investigate fraud, abuse, cheating, security incidents, policy violations, and illegal activity.
- To comply with legal obligations, app store requirements, tax and accounting rules, dispute resolution, and enforce our terms.
5. Software Services and Client Project Data
Oengines provides software development, game development, mobile app development, website development, backend development, design, testing, deployment, maintenance, ad monetization support, and related IT services to clients in India and internationally. Clients may contact or hire us directly or through freelancer marketplaces, business platforms, referrals, email, calls, messaging apps, or other channels.
When we provide services to clients, we may receive or process client project data, including business requirements, project briefs, contracts, invoices, app or website assets, source code, repositories, builds, test data, API documentation, analytics reports, ad monetization details, app store metadata, platform credentials, cloud credentials, SDK configuration, bug reports, screenshots, designs, wireframes, and other information needed to perform the requested work.
We use client project data only to communicate with the client, prepare proposals, perform contracted work, test and deliver projects, provide support, process payments, maintain business records, comply with legal obligations, and protect our rights. We treat non-public client materials, source code, credentials, business information, and project documentation as confidential.
Depending on the project, Oengines may act as an independent controller for its own business operations, or as a processor/service provider handling personal data on behalf of a client. When a separate contract, non-disclosure agreement, data processing agreement, freelancer platform agreement, or statement of work applies, that agreement may include additional terms for confidentiality, data protection, security, retention, return, and deletion.
Clients should share only the access and data needed for the project. When temporary production credentials, API keys, app store access, ad network access, cloud access, repository access, or analytics access are shared, clients should remove our access or rotate credentials after project completion unless continuing support is agreed.
We do not use private client names, logos, screenshots, source code, app concepts, unpublished projects, or confidential project materials in our portfolio, case studies, marketing, or public communications unless the client has approved it, the material is already public, or use is otherwise permitted by the applicable agreement.
6. White Label, Client-Owned, and Reseller Projects
Some projects we build, maintain, customize, or support may be white label, client-owned, reseller-branded, or published under a client's own company name, developer account, app store account, website, domain, ad network account, analytics account, Meta app, Google project, Apple developer account, or other platform account.
For white label or client-owned projects, the client is normally responsible for the privacy policy, end-user disclosures, consent flows, data safety forms, App Store privacy labels, tracking disclosures, ad monetization declarations, and privacy compliance for the final product they publish or operate, unless a separate written agreement says otherwise.
Oengines may act only as a developer, contractor, processor, service provider, or technical implementation partner for these projects. We process white label project data only as needed to build, test, configure, publish, maintain, troubleshoot, monetize, or support the project according to the client's instructions and the applicable agreement.
Clients should not copy this Privacy Policy into their own app, game, website, or store listing unless it accurately describes that specific product's data collection, SDKs, permissions, tracking, advertising, analytics, monetization, social login, payment processing, account deletion, support process, and privacy obligations. Each client is responsible for reviewing and updating their own privacy policy and platform privacy disclosures when their product, SDKs, permissions, ads, analytics, tracking, or business practices change.
Where a client controls the final product, platform accounts, SDK configuration, consent prompts, store declarations, or post-handover data practices, the client's own privacy policy and notices should describe those practices accurately.
7. Advertising, Monetization, and Tracking Technologies
Our Services may use advertising and monetization partners, including Google AdMob, Google Ad Manager, Google Analytics/Firebase, Unity LevelPlay, AppLovin, Meta technologies, app store billing systems, payment processors, and other SDKs or service providers. These partners may collect device identifiers, advertising identifiers, IP address, app activity, ad interactions, crash data, diagnostics, approximate location, and transaction status to provide ads, measure performance, prevent fraud, manage frequency capping, and deliver purchases or rewards.
Where permitted, ads may be personalized based on information such as your app activity, advertising ID, device information, or interactions with our Services and other apps or websites. Where consent is required, we request consent before using data for personalized advertising or tracking. If consent is not provided, we may show non-personalized or contextual ads where available.
Rewarded ads, interstitial ads, banner ads, subscriptions, in-app purchases, virtual currency, consumable items, and other monetization features may involve platform providers and payment processors. Purchases are subject to the rules of the app store or payment provider used for the transaction.
8. Social Login: Facebook, Google, and Apple
Some Services may let you create an account or sign in using Facebook Login, Google Sign-In, Sign in with Apple, or another social login provider. If you choose a social login option, we process the account data made available by that provider only for authentication, account creation, account recovery, fraud prevention, security, support, and the features you requested.
Data received through Facebook Login may include your Facebook app-scoped user ID, name, profile picture, email address, and any other permissions you approve. We do not request more Facebook permissions than needed for the relevant feature.
Data received through Google Sign-In may include your Google account user ID, name, email address, profile image, locale, and authentication tokens needed to sign you in. We do not receive your Google password.
Data received through Sign in with Apple may include your Apple user identifier, name, email address, and private relay email address if you choose to hide your email. We do not receive your Apple password.
You can revoke access from your Facebook, Google, or Apple account settings. You can also request deletion of social login data or related app data by emailing support@oengines.com with the app name, login provider, account email or user ID, and a short description of the request. We will delete or anonymize applicable data unless retention is required for security, fraud prevention, legal compliance, dispute resolution, or legitimate business records.
9. Google Play Console and Android Data Safety
For Android apps distributed on Google Play, we disclose data collection, sharing, security practices, and deletion options in the Google Play Data safety section. The Data safety section for each app should be read together with this Privacy Policy.
Depending on the specific Android app and enabled SDKs, the app may collect or share the following categories for app functionality, analytics, developer communications, advertising or marketing, fraud prevention, security, compliance, and account management:
| Data type | Examples | Common purpose |
|---|---|---|
| Personal information | Name, email address, user ID, profile name | Account, login, support, communications |
| App activity | Gameplay, in-app actions, screens viewed, search or interaction events | App functionality, analytics, personalization, fraud prevention |
| App info and performance | Crash logs, diagnostics, performance metrics | Reliability, debugging, security, quality improvement |
| Device or other IDs | Advertising ID, app instance ID, device identifiers, push token | Analytics, advertising, notifications, fraud prevention |
| Financial information | Purchase history, subscriptions, transaction status | Billing, entitlement delivery, refunds, accounting |
| Approximate location | Country, region, city derived from IP address | Security, localization, analytics, ad compliance |
Each app's Play Console form must be completed based on that app's actual behavior. If an app uses additional permissions, SDKs, account systems, ads, purchases, location, user-generated content, or multiplayer services, those practices must be reflected in the app's store listing and in-app disclosures.
10. Apple App Store, iOS Privacy Labels, and Tracking
For iOS, iPadOS, macOS, tvOS, watchOS, and visionOS apps, Apple requires privacy practice information in App Store Connect, including the data collected by us and by third-party SDKs integrated into the app. Each app's App Store privacy label should match the data that the app and its SDK partners collect.
If an iOS app collects data and uses it to track you across apps or websites owned by other companies, or shares data with data brokers, ad networks, or measurement partners for tracking, we will request permission through Apple's App Tracking Transparency prompt where required. If you deny tracking permission, we will not use data collected from that app for tracking as defined by Apple, although contextual ads, fraud prevention, analytics, and app functionality may still operate where allowed.
You can manage tracking permission in iOS settings. You can also reset or limit advertising identifiers using your device settings where supported.
11. Cookies and Similar Technologies
We use cookies, pixels, local storage, SDK storage, and similar technologies to keep the Services working, remember preferences, measure traffic, understand performance, secure accounts, prevent fraud, and support advertising. You can control website cookies from your browser settings. Blocking cookies may affect some features.
For interest-based advertising choices, you may use device settings, browser settings, app consent controls, or industry opt-out tools such as https://www.aboutads.info/choices/ where applicable.
12. When We Share Information
We do not sell personal information in the traditional sense of exchanging it for money. We may share information in the following situations:
- With service providers that host, analyze, secure, test, support, market, monetize, or operate the Services on our behalf.
- With app stores, payment processors, ad networks, analytics providers, crash reporting providers, cloud providers, fraud prevention providers, customer support tools, and communication providers.
- With social login or platform providers when you connect or interact with their services.
- With freelancer marketplaces, project management tools, source control platforms, cloud platforms, deployment providers, testing tools, communication providers, contractors, consultants, and team members where reasonably necessary to deliver software services or client projects.
- With business partners only where necessary to provide a requested feature or service.
- For legal, safety, security, fraud prevention, dispute resolution, or enforcement purposes.
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
13. Legal Bases for Processing
Where laws such as the GDPR or similar privacy laws apply, we rely on one or more legal bases to process personal information, including performance of a contract, consent, legitimate interests, legal obligations, protection of vital interests, and public interest where applicable.
14. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and keep business records. Retention periods vary depending on the data type, Service, legal requirement, and user request.
Client project files, support records, contracts, proposals, invoices, tax records, and accounting records may be retained for the period required for project delivery, warranty or support, dispute resolution, legal compliance, tax and accounting obligations, and legitimate business recordkeeping. On request, we will return, delete, anonymize, or archive eligible client project data according to the applicable contract and law.
When information is no longer needed, we delete, anonymize, or securely archive it. Backup copies may remain for a limited period before being overwritten or deleted according to our backup practices.
15. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.
For client projects, security responsibilities are shared. We expect clients to provide only necessary access, use appropriate access controls, avoid sending unnecessary live personal data, revoke access when work is complete, and rotate sensitive credentials after handover where appropriate.
16. Children's Privacy and COPPA
Our Services are not intended for children under 13 unless a specific app is clearly designed for children and includes appropriate disclosures and controls. We do not knowingly collect personal information from children under 13 without required parental consent. If you believe a child has provided personal information to us, contact us at support@oengines.com and we will take appropriate action.
Apps directed to children or mixed audiences may use age gates, limited data collection, contextual advertising, parental controls, or other safeguards required by applicable law and platform policies.
Where the U.S. Children's Online Privacy Protection Act ("COPPA") applies, we provide notices required by COPPA, obtain verifiable parental consent where required before collecting personal information from children under 13, limit collection to what is reasonably necessary for the child-directed feature, and allow parents to review, delete, or refuse further collection of their child's personal information.
17. International Transfers
We are based in India and may process information in India and other countries where we or our service providers operate. These countries may have data protection laws different from those in your country. Where required, we use appropriate safeguards for international transfers.
Because we serve clients worldwide, project data and personal data may be transferred between India, the client's country, hosting regions, app store regions, cloud infrastructure, freelancer platforms, payment providers, communication tools, and third-party service providers. Where required, we use contractual safeguards, platform terms, data processing terms, or other lawful transfer mechanisms.
18. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, and information about how your personal information is processed. You may also have the right to appeal a decision or lodge a complaint with a privacy authority.
To exercise privacy rights, email support@oengines.com. Please include the relevant app or Service name, account email or user ID, and enough information for us to verify and process your request. We may request additional information to verify your identity and protect your account.
19. Account, Client Project, and Data Deletion
You can request review, update, export, deletion, or deactivation of your account and app data by using our Data Deletion Request form or by emailing support@oengines.com.
For game or app account deletion requests, include:
- App or game name.
- Account name, user ID, registered email address, or login method.
- Relevant screenshots from the main screen, profile screen, or settings screen, if available.
- A clear statement that you want the account or specific data deleted.
After verification, we will delete or anonymize eligible account data within a reasonable period and in accordance with applicable law. We may retain limited information where necessary for fraud prevention, security, legal compliance, tax/accounting records, dispute resolution, or enforcement of our terms.
Clients may request return or deletion of eligible project materials, credentials, repositories, files, builds, documents, and support records by contacting us through the agreed project channel, using our Data Deletion Request form, or by emailing support@oengines.com. We may retain copies where required by law, accounting obligations, platform records, backups, dispute resolution, security logs, or the applicable contract.
20. Region-Specific Disclosures
GDPR: European Economic Area, United Kingdom, and Switzerland
If GDPR-style privacy laws apply to you, you may request access, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also lodge a complaint with your local supervisory authority.
Where required, we process personal data using lawful bases such as consent, contract performance, legitimate interests, legal obligation, vital interests, or public interest. Where we rely on consent, including consent for certain advertising, analytics, cookies, or tracking, you may withdraw consent at any time through app settings, device settings, consent prompts, browser controls, or by contacting us.
CCPA/CPRA and other U.S. state privacy rights
If you are a resident of California or another U.S. state with applicable privacy rights, you may request access, correction, deletion, portability, and information about categories of personal information collected, used, disclosed, sold, or shared. You may also opt out of certain targeted advertising, sale, or sharing where applicable. We do not knowingly sell or share personal information of users under 16.
For CCPA/CPRA purposes, "sharing" may include disclosing identifiers, device data, internet or app activity, and advertising identifiers to advertising or measurement partners for cross-context behavioral advertising. You may request to opt out by emailing support@oengines.com and by using app, browser, device, or consent controls where available.
India: IT Act, IT Rules, and DPDP Act
If Indian data protection law applies, we process digital personal data in line with applicable obligations under the Information Technology Act, 2000, applicable Information Technology Rules, including rules on reasonable security practices and sensitive personal data where applicable, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") as its provisions become applicable.
For India users, we provide this notice so you can understand what personal data is collected, the purpose of processing, how you can exercise your rights, and how to contact us for grievance redressal. Depending on applicable law, you may request access to information about processing, correction, completion, updating, deletion, grievance redressal, withdrawal of consent, and other rights provided by applicable law.
If you meant "DOPPA" as India's data protection law, the correct current reference is the Digital Personal Data Protection Act, 2023, commonly called the DPDP Act.
21. Third-Party Links, Platforms, SDKs, and Tools
The Services may link to third-party websites, SDKs, app stores, payment systems, social platforms, freelancer marketplaces, repositories, hosting providers, ad networks, project management tools, communication tools, AI-assisted tools, or other services. Their privacy practices are governed by their own privacy policies. We are not responsible for third-party privacy or security practices.
For software services, we may use development, testing, analytics, design, communication, cloud, security, and productivity tools where reasonably necessary to perform the work. We aim to avoid sharing unnecessary personal data or confidential client material with third-party tools and use access controls appropriate to the project.
22. Do-Not-Track Signals
Some browsers provide Do-Not-Track signals. Because there is no uniform industry standard for responding to these signals, we do not currently respond to browser Do-Not-Track signals. We honor legally required consent and opt-out controls where applicable.
23. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be identified by the "Last updated" date above and will be effective when posted. If we make material changes, we may provide additional notice where required.
24. Contact Us
If you have questions, comments, privacy requests, or data deletion requests, contact us at:
OENGINES GAMES LLP
435, Amby Vally Arcade
Utran, Surat, Gujarat 395104
India
Email: support@oengines.com